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Four Paws Only is a top provider of pet grooming service in Lakeland. Visit us soon at our business location or call us soon at (863) 667-3113.

Reviews for Four Paws Only

• Four Paws Only

  They Dont Feed and Medicate!

  1 5 0 1.0

  Posted On: Feb 14, 2015

  Reviewer: Chad S.

  “AVOID AT ALL COST - We have brought our dog Cisco to four paws a few times, this time being the 4th and FINAL. When we dropped our pet off on Monday, we left STRICT instructions on how he needed to be fed. We pre-measured out food and provided one day of EXTRA just in case. We also pre-counted his medicine he takes which is fish oil. We informed Four paws that he WOULD NOT eat his food with out squeezing three tablets on to the food. Again we pre counted the tabs totaling 27 capsules. On Thursday we called to EXTEND our over night say and day care one more day to pick up on Saturday. When we spoke with the employee they said our dog was doing great. NO MENTION OF TROUBLE! Mind you our dog does not have socialization issues or depression or when hes in a strange place he eats just fine. Our dog is basically a hoover! We have been putting him in kennels since he was born for when we travel in NO way is this new to him.
  
  Today is Satuday, we picked up our pet to find out that 19 of the 27 Pills still remain and HALF of the dog food is STILL IN THE BAG! We called and spoke with the manager, a very nice gentlemen who offered a sincere apology when I explained my concerns. He went and spoke with the pet tech in house vet or health care person. While I was on hold, the OWNER picks up the line and from the very start was exceptionally unfriendly, offered NO apology. I explained to her that its frustrating that we left exact instructions and that my primary concern was that he didn't eat and that I had called and extended our stay and that every thing was fine and dandy and there was NO MENTION of them discontinuing his capsules.
  
  Four Paws Claims that they stopped putting the fish oil on the food because he wouldn't eat it. I might be crazy but if I ran this business and some ones pet wasn't eating. I believe I would have contacted the owner to see if there was anything they where doing wrong or missing.
  
  The owner pretty much told me to shove off and that they would not be refunding my money or any portion there of. She is exceptionally RUDE and unconcerned with your pets well being or the owners peace of mind.
  
  Facts of this issue:
  1. They Didn't Follow instruction given and put my dog at risk.
  2. If a problem arises they don't contact the owner.
  3. The Owner has ZERO concern for her customers.
  4. Not even a apology was issued
  5. Was told they did it in the best interest of the dog
  
  Had the owner given us a portion of refund, we would have considered using them for just day care. But now after the way this was handled I will be a fully lost customer. We will make sure to tell our friends and family of our misfortune and warn those who started using them after we recommended them. At the end of the day, when you are a business owner its ultimately its about customer retention and satisfaction. Clearly the owner treats the customers just like she treats YOUR PET... WITH ZERO CONCERN.”

• Four Paws Only

  Posted On: Feb 16, 2008

  Reviewer: Tanya

  “This place is great! I highly reccommend this place, just because they take care of their customers so well. I take my dog there every month just for a bath. They treat him very well. I love seeing all the boxers when I go there. They raised them to be such wonderful dogs. The kenneling is awesome! Clean just beautiful. They let the kenneling animals go outside without a leash, and they can run around the fenced in area! Give this place a shot, I'm sure you won't be dissapointed. I tried out the New Doggie daycare they have! It's an awesome idea, my dog never seems to want to come home. He plays all day! so please check this place out!”

• Four Paws Only

  Posted On: Feb 08, 2008

  Reviewer: Four Paws Only

  “What Lynn Heil neglected to tell, is that she gave Teddy (her cat) a sedative before she brought him to us, that wasn't prescribed for Teddy. And yes he did collapse and we immediatedly took him to the closest vet. Lynn Heil fails to accept the responsibility for HER decision to self medicate her cat.”

• Four Paws Only

  Posted On: Dec 07, 2007

  Reviewer: L. Heil

  “Took my healthy lovable 3 year old cat in to be groomed and the cat died. They made conflicting statements about what happened and wouldn't answer my questions except to say my cat collapsed. I suspect abuse.”

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