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Pet Palace Hotel is a respected provider of pet grooming service in Great Falls. Visit us soon at our local store or call us soon at (406) 454-3100.

Reviews for Pet Palace Hotel

• Pet Palace Hotel

  Do NOT take your pets here for grooming!

  1 5 0 1.0

  Posted On: Aug 06, 2015

  Reviewer: George

  “This person is SUPPOSED to be a groomer. I highly doubt that Peggy Dion - the owner - is even licensed. We hae been taking our dogs to theis place for over 3 yrs and they didn't even remember us. At least 3 - 4 tomes a year. That was the FIRST annoyance. Then we asked to have them groomed before we picked them up from our short 4 day trip for a family emergency. We had this done here one time before and whoever the groomer was at that time did an ok job. Of course we only had them bathed not clipped. I had to tell her 3 times what we wanted done to our three Papillons. I asked the gal up front if I should write it all down and she said no she got it. Because of the way Peggy kept asking and how I had to keep repeating the instructions - I as nervous. When we picked our dogs up I was HORRIFIED! First of all let me explain that our female pap is a show dog, AKC registered and comes from champion bloodlines. Our male is also a pure bred Papillon although not registered. They are supposed to have long fur on their bodies, legs, feet and especially the ears. Papillon is french and means butterfly in English. SO the ears are supposed to resemble the open wings of a butterfly. Our oldest dog is a Pap/Pom mix and we have her shaved for the summer. HOWEVER we always have her main including the ears and the tail left alone. So she looks like a little lion. Well let me tell you that this Peggy person shaved her down COMPLETELY. NO FUR LEFT WHATSOEVER. She looks like she was skinned. And the Paps - Ginger the female show dog - was also SHAVED. Her EARS, legs, face and undercarriage! ALL SHAVED. She is RUINED as a show dog and even as a PAP. It will take three years to try to grow that hair back to what it should be. Max the male Pap also had his legs and ears clipped down. Although nowhere near as bad as Ginger. I wish I could post pictures here of the before and after. Anyone who knows the Papillon breed would be aghast! I was SO angry and SO upset that all I could do on my way home was SOB.If this is an experienced, trained and licensed groomer I would HATE to see someone who isn't! She should KNOW what to do with a papillon if she is going to be in this business. She should known how to groom ALL breeds or get out of the pet grooming industry. And it isn't like we didn't EXPLAIN what we wanted over and over again. AND ask if she needed it written down, which she refused. I only wish I could put NO STARS here. DO NOT TAKE YOUR PRECIOUS PETS here.”

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