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Santa Cruz Pet Resort is a top provider of pet grooming service in Santa Cruz. Visit us soon at our business address or call us today at (831) 475-1888.

Reviews for Santa Cruz Pet Resort

• Santa Cruz Pet Resort

  Posted On: Jul 06, 2008

  Reviewer: Bob Lyons

  “This place was a horrible experience for my two indoor cats.
  Stuck in a cage next to other cats and having to listen to the
  constant barking of dozens of dogs (neither of which are they
  used to), they were scared to death the entire day they were there.
  
  When I dropped off my cats they didn't have any paperwork at
  all, didn't ask me my name, didn't ask me my pet's names.
  
  I asked twice for them to trim their nails yet when I picked them
  up it still hadn't been done. They said they could do it right then
  if I held the cats while the gray haired lady trimmed their nails.
  
  They said my cats were scared all day and I said they were probably
  scared of all the dogs barking. They assured me that the cats can't
  hear the dogs back where they are. Which was a total lie because as
  soon as they took me back there all I could hear was a hundred dogs
  barking.
  
  As I'm holding my female cat the old lady was making me very
  nervous with her rapid clipping and moving her head in and out like
  she couldn't see well. I asked her if she could see and she
  abruptly said she could see fine.
  
  Then she cut my cat's paw with the clippers but denied that she
  had done it. Even when I showed her my hands covered in blood
  she denied it!
  
  They charged me $36 and made it sound like they were doing me some
  kind of favor. To this day I still don't know what the charges are
  for boarding, nail clipping, etc. Very shady operation going on
  there.
  
  When I called after getting home and seeing blood everywhere as
  my cat hobbled around the house all the young lady at the next
  said was Sorry. No real concern, no offer to cover any vet
  expenses if I had to take her in for an exam, no offer to refund my
  $36! Nothing.
  
  This place is not the idyllic spot their website makes it appear.
  The people there don't seem caring or loving toward animals (at
  least not the ones I dealt with). They neglected my animals and
  failed to perform requested services. The accomodations for cats
  are terrible for those that aren't used to other cats or dogs. And
  the lady who did the nail trimming is grossly incompetent and
  should NEVER be allowed to work on animals again.”

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