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PETsMART is a well known provider of pet grooming service in Wichita Falls. Visit us soon at our business address or give us a phone call at (940) 696-5814.

Reviews for PETsMART

• PETsMART

  Beware of grooming

  1 5 0 1.0

  Posted On: Oct 08, 2015

  Reviewer: Megan

  “I worked in a PetSmart grooming salon for over 10 years. At first the staff were properly trained in my store but then, over time, I saw as new staff were not trained in dog behavior and proper handling. Over the years it has only gotten worse. Yet the staff does not realize it because they think they are trained to handle anything yet all they do is stress out dogs and teach them to act up for grooming. They are no longer trained to recognize minor signs of stress. Just the critical signs of stress that require the dog to be rushed to the vet. Yet, if they saw the beginning signs that a dog is getting stressed by something and were trained how to handle it and calm the dog there wouldn't be so many issues. Another problem with the company is that they now train anyone to become a groomer. They used to only send people to their grooming academy that they thought were good with dogs and had potential to be a good groomer.”

• PETsMART

  The best!

  5 5 0 5.0

  Posted On: Jan 15, 2012

  Reviewer: Laurie

  “i always know i can trust while my pet is in their care, his personality can be testy at times and they are wonderful with him, we won't let him be groomed anywhere else!”

• PETsMART

  the best groooming place i have ever been to

  5 5 0 5.0

  Posted On: Dec 14, 2011

  Reviewer: Carrie lynn

  “My dog got hit by a car and had sugerey after months and months of surgery we got him back to normal she still favors that leg. I took her to Petco and they said my dog had to be sedated and grooming by a vet and they banned her. They said as soon as she went balistic. I called petsmart they said that they would give it a try. I had to wait three weeks to get in. I ended up taking her today the to groomers who took care of her Carrie and Missy were the two sweetest girls I met. They said my girl was sore but they got the grooming done and she looks the best I have ever seen. They make you feel welcome. Its a great comftable place.”

• PETsMART

  Save your dog's life, AVOID Petsmart

  1 5 0 1.0

  Posted On: Oct 30, 2011

  Reviewer: David

  “We have a blue heeler mix, his name is Bubba. He is 8. We adopted him from a rescue in November 2010. He's the sweetest ever. He's an indoor dog and part of our family, we love him. Bubba loves his spa days at PetSmart here in Wichita Falls. He goes in for the bath, brush, teeth brushing and nail trim. We brought him for a spa day on Tuesday 7/19/11 at 330pm. We got a call at 519pm saying they were taking him to an animal hospital because he was stressed. The girl said he fell off the table but was fine, just stressed. We got there and the manager of PetSmart, Bobby Garcia, was there and said Bubba was hooked with the short leash and his back legs fell off the table and he was picked back up and was just 'stressed'.
  
  The vet said he was asphyxiated, he fell off the table and hung there til someone picked him up. The vet treated him because he was not walking right when they brought him in, he was stumbling and falling over. They gave him a steroid shot for anti inflammatory and sent him home wtih us. About 10pm I called the vet again because Bubba's stumbling was getting worse, they said it was probably normal and to bring him in the next day... they had already made us an appt for 11am for recheck.He kept on getting worse with the stumbling, at 3am he had a seizure. He'd never had one ever. We called the vet and he said it sounded like a brain injury and there's nothing they could do for him without the full team in there, so to come in first thing when they open at 8am.Bubbas night got worse. We stayed up with him all night long. He got more and more dizzy and falling down every time he tried to walk, he had another seizure at 6am. We brought him in at 8 and he had another seizure in the exam room. This was tremendously horrifying for us and also for him. .They put a catheder in him and gave seizure meds (wed morning). Bubba stayed in the hospital til Friday, July 22nd and then came home. He was on medications for the swelling for almost 2 weeks. He had swelling in his neck from where he hung and also they said he had the seizures from swelling in his brain due to asphyxiation. He also developed a bladder infection from the medications and was on another medication for that. He and us have been through Hell.I am extremely concerned that the groomer did not follow proper procedures. If the person had been with him all along, and it happened as they said and just his back legs fell off the table and they picked him right up, he would not have neck swelling and a brain injury. The vet attested to that. I am saddened that he ever had to go thru such a thing and that we have had to as well. It's been very traumatic for all of us.The store took him to the vet after the injury and paid the bills, however, he isn't the same. He is afraid now to be groomed, washed, touched on the neck, and has nightmares. He doesn't play like he used to. He is a completely different dog. He doesn't eat like he used to and will sometimes even go a few days. He coughs all the time and seems like he chokes on the smallest things. It is very sad. No dog should have ever had to suffer like mine has and is. I really wanted to let someone know. I have been upset since it happened and finally realized I had to do something.”

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