Wags and Whiskers
Information
| Phone | (269) 469-9935 |
|---|---|
| Address |
19601 Us Highway 12, New Buffalo, MI 49117 United States |
Description
Wags and Whiskers is a respected local source of pet grooming service in New Buffalo. Visit us very soon at our business or call us soon at (269) 469-9935.
Reviews for Wags and Whiskers
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Wags and Whiskers
Wonderful place
5 5 0
Posted On: Apr 04, 2010
Reviewer: Donna
“We are lucky to have a place like this in Harbor Country. I travel with my German Shorthair, from New York and he needs a good romp once we arrive in New Buffalo. Wags and Whiskers is the place for him to burn off the energy. This place is run by professional, caring people. I wouldn't go anywhere else.”
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Wags and Whiskers
Don't listen to those bad reviews!!
Posted On: Aug 09, 2009
Reviewer: LKK
“I feel terrible for the poor family who owns this establishment. Our dog who is basically our daughter loves this place. The staff has been very professional and the grooming/boarding facilities are very clean and dog friendly. I can see how much they care about our individual dog when we drop her off. There is not a doubt in my mind the owners who used this facility were a bit hypersensitve and I am very particular when it comes to our pup. There are very few options in this area having relocated from a large city and we need a great doggy facility like this!!”
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Wags and Whiskers
UNPROFESSIONAL!!!!!!!!!!!!!!!!!!!!!!!
1 5 0
Posted On: Jul 09, 2009
Reviewer: Tracy Stafford
“I took my pet in for a Grooming and they shaved her! Told them I did not want a shave in the first place, they (Groomer and Owner) had every excuse in the book why they shaved her, they will reply that she was heavily matted (not true) . I told them I had a dog show that I was taking her to and the groomer said Do you think your dog is show quality? HOW RUDE!!!!!! It's not up to her to decide that and even worse to say that to me over the phone. I did not get anywhere with the owner either, she sided with the groomer. FINE, she was shaved, at least apologize, YOU DONT TELL THE CLIENT Your dog is not show quality!! I WILL NEVER take Truffles there again. Unprofessional, smirky, rude, and did not care about what the customer wanted! Believe me, they will have an excuse to post, but they know they did wrong!!!! However they want to portray themselves!”
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Wags and Whiskers
Posted On: Oct 27, 2008
Reviewer: marty riley
“I dropped by Wags & Whiskers unannounced to check it out after reading the negative review on the website. I pass by this place on my way to the New Buffalo dog park. I couldn't believe how friendly and forthright the people were. I was shown around immediately and found the place to be immaculate. The cages were huge! The dogs were all happy and having fun. I asked if my dog could have a test and that was done without us having to make a special trip back. Charley was welcomed with such warmth and love! He didn't even hesitate to go back for his test leaving me behind. I filled out the paperwork while he was gone. Fortunately he was accepted to the doggie daycare program. Tomorrow will be his first day there and I am so anxious to see how he does. He would have liked to have stayed when we were there. I don't work any more so daily daycare is not a necessity, altho I think I will be bringing him when winter sets in and he needs playmates. I give Wags & Whiskers four out of four stars and a great big TWO THUMBS UP! We are most fortunate to have a place like this in our area!”
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Wags and Whiskers
Posted On: Jul 21, 2008
Reviewer: nate_hill
“The people who wrote this review did not show up with the proper paper work. We called their vet and had the papers faxed over. Our daycare dogs are never left unsupervised and the dogs that are there are not aggressive in anyway (they have all undergone temperament tests and passes, and those who did not pass were not asked to come back). Our temperment tests are done without the owners present because we will not be able to see their true personality with them standing there, and there is nothing untrustworthy about letting their dog play with my australian shepherd to see if it gets along with other dogs. After we see they are fine with my aussie we then bring out my golden and after that we gradually introduce them to more of our daycare dogs. Our outdoor area is the potty area with three swimming pools and two overhead awnings. The daycare dogs are brought out there at least every 2 hours. Even out side our daycare attendant is with them (she is a lisenced Vet Tech)and watches them at all times. Our outdoor area also has the same doggie playground equipment that the daycare had plus numerous balls and rope toys. The atmosphere in our store is only noisy because of the dryers running in the grooming room, but once in the daycare room you can not hear them anymore. Like I said before our daycare attendant is a Vet Tech, our receptionist has been breeding and showing her old english sheepdogs for years, our kennel manager has started to train and show dogs, the owner (my mother) has been training and showing dogs since she was 6 and learned all she knows about grooming from my grandmother who is also a dog groomer. She started her grooming at the local animal hospital with one of our other groomers who came with my mom when she opened this shop. Our third groomer went to grooming school and is a great addition to out team. I have been training dogs since i was 8 and work as a groomer in Kalamazoo while I go to school. There is nothing poor about our business, the amount of time put into this shop, my parents sold there house so they could live in an apartment above the kennel to keep an eye on the place, and to say these people don't love their job is just slanderous. These people in question came in last week and were not happy that they had to bring in their dogs shot record, why could we just not take their word for it, and were fine with everything until we said they could not stay for the temperament test and they just left.”
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Wags and Whiskers
1 5 0
Posted On: Jul 19, 2008
Reviewer: Emily Swanson
“disorganized----no proper paperwork, barely looked at dogs' records. play area = dogs, regardless of size or temperament grouped together, couldn't see a staff member watching dogs, dogs all ran to the gate barking and lunging at us and our dogs. No one told them to stop or corrected this inappropriate/aggressive behavior. Outdoor area = nearly empty, hot sun, no shade, no drinking water, no potty area. When the employee told us that we needed to leave our dogs and that we couldn't watch the temperament test, that was the last straw. Anyone that won't let you watch something they're doing with your dog isn't trustworthy and something isn't right.
Atmosphere poor, noisy, no one interested in our dogs or happy to be there. My local playcare is run by professionals who work with the dogs on manners (they do not allow barking/lunging) and who truly love their jobs. I would never let my dog stay here. You can find better, proper, safe care for your dogs.”
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