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Lucky Dog Suites & Spa

A Grand Local featured business!
4.3 5 1 27 Review(s)

Information

Phone (423) 476-8700
Mobile (423) 284-2934 - Mobile
Fax (423) 476-7507 - Fax
Website
Address 5560 Georgetown Rd NW,
Cleveland, TN 37312 United States

Description

Luxury Professional Grooming Spa & beautiful private home away from home suites. Fun day play grooming and kinderplay services. Pet supplies. Dog and cat services. Behavioralist on site.

Reviews for Lucky Dog Suites & Spa

27 Review(s) Add a Review
  • Lucky Dog Suites & Spa

    Lucky dog is amazing!!

    5 5 0

    Posted On:

    “My shih tzu hates being away from home but when we found lucky dog lulu loves going there and everyone says they love lulu! They always groom really good. I love lucky dog I wish you could put more stars because lucky dog is the best!!!!!!!!!!!”

  • Lucky Dog Suites & Spa

    Wonderful groomers

    5 5 0

    Posted On:

    “They do an awesome job with our poodle. Recommend whole heartily.”

  • Lucky Dog Suites & Spa

    Awesome Service

    5 5 0

    Posted On:

    “I bring my dog here for grooming and obedience training and they do a wonderful job with both. Susie has come a long way since starting the training and she continues to improve everyday. Thank you so much for being such a positive assistance to Susie and I.”

  • Lucky Dog Suites & Spa

    Awesome Service

    5 5 0

    Posted On:

    “Highly Recommended I was very happy with my experience with Lucky Dog. The prices were fair and the groomer did an excellent job. Since my initial visit, I have been back several times with my dog and it's always been good. I have referred many friends as well and they were all delighted to find a good groomer in the area. Very good people who do their business right!”

  • Lucky Dog Suites & Spa

    Good Services

    5 5 0

    Posted On:

    “Good Services. My dog was happy when she left, which in turn made me happy. Thank you!”

  • Lucky Dog Suites & Spa

    Great Service

    5 5 0

    Posted On:

    “Awesome Service. My dog did a total 180 within a matter of months. I really appreciate the kind and diligent staff that helped make all this happen.”

  • Lucky Dog Suites & Spa

    Thak You

    5 5 0

    Posted On:

    “You all did a wonderful job with my poodle! She looks and smells great and I owe it all to you! I highly recommend Lucky Dog, and keep up the good work”

  • Lucky Dog Suites & Spa

    In good care at Lucky Dog

    5 5 0

    Posted On:

    “Thank you so very much for taking care of Candy's grooming. You do such a beautiful job and you are much appreciated for handling Candy with such care and concern.”

  • Lucky Dog Suites & Spa

    perfection

    5 5 0

    Posted On:

    “My yorkies always look amazing when I pick them up. Thank you for always providing a great service.”

  • Lucky Dog Suites & Spa

    the best!

    5 5 0

    Posted On:

    “My boys and I agree that Lucky Dog is great. You all are way out of my way, but that doesn't matter to me. The care and treatment that my dogs are shown when I have to take them here is more then worth it. Thanks for your dedication.”

  • Lucky Dog Suites & Spa

    great job!

    5 5 0

    Posted On:

    “Wonderful! Terrific job grooming my poodles. The dogs are treated with respect and kindness, the grooming is top notch and my dogs love going there. They are always very clean, happy and neatly groomed when I pick them up. Highly recommended especially for those who take good care of their animals and appreciate an holistic approach to their care.”

  • Lucky Dog Suites & Spa

    great!

    5 5 0

    Posted On:

    “About a month ago my dog booster was the worst dog ever and my wife told me that if I do not do something about him then she is kicking him out. Thank goodness I ended up finding Lucky Dog. After just 1 week of training he was a completely different dog. Now my wife says that he's a good boy! Thanks for saving my dog!!”

  • Lucky Dog Suites & Spa

    Good Boy

    5 5 0

    Posted On:

    “About a month ago my dog booster was the worst dog ever and my wife told me that if I do not do something about him then she is kicking him out. Thank goodness I ended up finding Lucky Dog. After just 1 week of training he was a completely different dog. Now my wife says that he's a good boy! Thanks for saving my dog!!”

  • Lucky Dog Suites & Spa

    Friendly Service with a Smile

    5 5 0

    Posted On:

    “We have used Lucky Dog's Services a couple of times, on our cats, both times. It was just a bath and a flea dip, but the service has always been professional and polite, and extremely helpful and knowledgeable. Our cats come home happy and clean. I would reccomend these guys to anyone looking for grooming or boarding.”

  • Lucky Dog Suites & Spa

    Dog whisper

    5 5 0

    Posted On:

    “I love Annette, and how she trains her dogs. I took some lessons from her, and she is incredibly intelligent woman I ever met when it comes to dogs' well being, training, etc. I give her 10 stars and more!! She is the best there is when it comes to taking of anyone's dogs. Along with her family as well, they are one great team.”

  • Lucky Dog Suites & Spa

    A Good Choice

    5 5 0

    Posted On:

    “We chose Lucky Dog for our dogs when we went on vacation recently and we very pleased with the service and the care of our dogs. It is much nicer environment than your traditional steel fence dog boarding place.”

  • Lucky Dog Suites & Spa

    Can't believe the Bad Reviews!

    5 5 0

    Posted On:

    “I have been boarding my dogs at Lucky Dog for 2years. The first time we boarded with them I was given a tour and even played with one of my dogs in the play room. I observed closely how the owner interacted with the other dogs and customers that came in. I was allowed to just hang out, which made me comfortable enough to leave my beloved bulldog, boxer and puppy shepherd for 3 weeks. I did not know she was a top trainer but asked if she could work with my puppy. Two years later people comment on how well my BIG shepherd behaves especially with my 3yr. If your thinking about boarding with Lucky Dog don't just read the reviews go in and meet Annette. Your dogs will thank you!!!”

  • Lucky Dog Suites & Spa

    Cleveland is Lucky to have this place!

    5 5 0

    Posted On:

    “My husband and I have boarded our Australian Shepard here multiple times and are very happy with the service that we receive. Our dog is happy to go into the building and always comes home cleaner than when we brought him in. The staff are friendly, polite, and very helpful. The first time that we boarded him here, the staff patiently answered my daily calls checking to make sure all was well. We've also been very pleased by their grooming services. Bottom line: Great little family business. Reasonable rates, positive atmosphere, professional results. Will definately be using their services again and again!”

  • Lucky Dog Suites & Spa

    What?

    5 5 0

    Posted On:

    “Never been here before but reading these comments, they all sound fake to me. Really malnourished, a dog can't get malnurished while you were away on vacation unless the malnourishment started with the owner. As for the dog that got groomed(Tina)sounds like your dog should be a sedate to groom dog. But I bet you deny that your dog has a mean bone in his body. Boarding and daycare facilities don't always smell like roses. When you get lots of dogs together in one place it is going to smaell like dogs duh.The stench almost made me vomit, come on get real you must not like animals then and you probally leave your dogs waste for someone else to clean up(shame on you). The owner should sue you all for slander. Even if it was true.”

  • Lucky Dog Suites & Spa

    Lucky Dogs Indeed

    5 5 0

    Posted On:

    “In the three years we have opperated Lucky dog we have always been inviting any time any day for guests to view rooms and the entire facility no appointment needed. All guests have individual rooms. Guests are offered play time, pampered spa experience and even TV for their time away from home. Our fence 1/2 acre private yard is not accessable from the road, allowing safe quiet fun for walking dogs. Annette, Casey, tom , Michael, and Jaret are all experienced with giving your family pets the best care when away from home. Day and night they are giving pottie breaks and can even share with indoor play room activites in the air conditioned bug free sanitized every other hour. Training , socializing, play and even a spa treatment are all part of your Lucky dogs stay.
    We've read some of the very obvious untruths in a few anonomous reviews, completely not even possible. It is simply impossible to drive behind the facility. Our large inclement weather roofed play building has 4 large sand filled rooms. Safe bug free playing for our furry friends. Staff spend day and night with care and cleaning. The jan 18 comment is not possible. There is clearly a competitor trying to scare folks away, for their benefit.”

  • Lucky Dog Suites & Spa

    Dedicated to Spoiled Dogs & Cats

    5 5 0

    Posted On:

    “I happed to come upon this site. To my shock I read some horrible completely untruths. Example, below. I have never once refused anyone to view any part of our very clean happy home like dog environment for pampered pets. Fact- it is not possible to drive around back(1/2 acre) fence yard. 2) there are no runs out back - all dogs are kept in the Hotel and have rooms. The play releif areas are absolutely clean and are done so every other hour 20 hours a day. We also rarely ever have a litter of pups, which are NEVER at the lucky dog, so the comments about puppies is impossible. Cleveland Police & Animal Control visit our facility routinely and we have never once had any negactive comment from a single one of those visits. Huge Thigpen is our local animal control officer and we are defintaly on a friendly first name basis. How ever the anonomous writer is, your untruths are hurtful slanderous and for the sole purposes of boosting your own business. Same on you.”

  • Lucky Dog Suites & Spa

    never bring your dog here

    1 5 0

    Posted On:

    “i will never recomend this place to anyone !!!!!after waiting over 3 hours for my dog to be groomed,i received a call from them stating she had a medical emergency and had colapsed on the table.upon arriving at the vet,i was informed she apeared to be struggling with groomer,and that it looked as if she was strangled with a grooming loop,when it was tightened too tight.this place should NOT be called lucky dog!!! you are lucky if your dog lives,if you bring it here.”

  • Lucky Dog Suites & Spa

    cover up for backyard breeders

    1 5 0

    Posted On:

    “too bad i cant leave zero stars !!!!!! this place is horrid. smells terrible,and hair is everywhere.the woman annette at the front desk has a horrible attitude,and verry rude.when asked to be shown around she was not complient.she refused to show me the grooming room.there was a ton of large dogs barking and making noise outback.when i asked about that,and wanted to see the back half of the shop,she rudely told me no !! later that night i happened to be passing through the area.i couldint help to drive past the back of the building. to my horror, there were many runs/kennels full of dogs.the stench almost made me vomit.this place is nothing more than a puppy mill !!!those poor dogs.i am telling everyone not to have their babies boarded there or groomed there.this place needs to be reported for animal cruelty/neglect.”

  • Lucky Dog Suites & Spa

    Puppy mill cover

    1 5 0

    Posted On:

    “that place was just a cover up for the puppy mill being ran for the GSD the owner raised. For a fact they would not medicate dogs that stayed there but would keep the meds left, So glad this place is being CLOSED,maybe no other dog will suffer because of neglect of the owner. ZERO STAR RATING”

  • Lucky Dog Suites & Spa

    Things I saw and heard...

    1 5 0

    Posted On:

    “Zero stars are not allowed unfortunately. I recently visited this facility to discuss purchasing a puppy from the owner who is also a breeder. While there I saw dogs defecating and urinating in the open playroom which was not properly cleaned up and disinfected. I heard dogs whining and scratching behind a closed door and when I asked what was going on I was told it's just the Labs. They were clipping a customer's dog and she kept leaving the dog alone on a table while conversing with me. I am not surprised by Linda's review based on the standards I saw at this facility. I was also told I could bring my dog back to the facility for training which was included, however what wasn't disclosed was that the business was, and had been up for sale. Not sure how I can get the guaranteed training if they are no longer there...Circumstances since then have caused me to file a complaint with the BBB which is still to be responded to. I wish I had never heard of this business or the people involved with it. I wouldn't recommend this business to anyone for anything.”

  • Lucky Dog Suites & Spa

    Please don't!

    1 5 0

    Posted On:

    “I gave one star only because zero was not allowed. We left our puppies here while on vacation. Received a call from our vet saying they had been brought in by a kid, no adult even present. They were very sick, malnourished, and covered in feces. We were told they may not survive. We made arrangements by phone to have them picked up and placed in the care of our vet until we returned. Took several phone calls to even be able to speak with someone at lucky dog. She finally told me they had been sick all along and had reached a critical stage and she didn't have time to contact me. However I had called every day and was told the pups were doing fine. No mention of sickness. The pups did survive but were on longterm antibiotics to clear up the many illnesses they acquired while staying here. We were told they became so hungry they most likely began eating their feces as their only source for food. Please don't trust your animals care here.”

  • Lucky Dog Suites & Spa

    all smiles

    5 5 0

    Posted On:

    “Lucky Dog...what an appropriate name! We felt so lucky to find this wonderful place, it took the wonder out of wonder what we're going to do with Rosco (our beautiful black lab) while touring Italy. Much to our suprise when we came back our lab had learned some new commands from the trainer. Rosco and I have started attending these classes regularly, and I have become so much more fond of my lovely dog!!!”

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